Question and Answer

  1. How do I place an order?
  2. I don't know the MLS number yet, may I place an order?
  3. Are there any special arrangements that I need to make?
  4. How do I pay for the signpost?
  5. How can I tell you something about my order?
  6. When will my sign go up?
  7. How can I be sure that the signpost is up in time?
  8. Is there any reason that my signpost would not go up within two days?
  9. How will I know when the signpost has been installed?
  10. May I schedule a time to meet you at the property?
  11. How do I get the signpost removed?
  12. What happens if I forget to request that the signpost be removed?
  13. What happens to my riders when you remove the signpost?
  14. Is there a charge if the signpost was stolen or damaged?
  15. Can you help me keep track of my purchase for tax purposes?
  16. Are you approved to place signposts in Greystone?
  17. Are there communities that do not allow large signposts?

How do I place an order?

Orders for installation or removal of signposts may be placed by using the Order Request Form found on this website or by calling 802-8748 and following the instructions given on the message.

I don't know the MLS number yet, may I place an order for an installation?

You may place the order, but please give very detailed information regarding the location of the listing.

This is my first time to use your service. Are there any special arrangements that I need to make?

We will need to make arrangements to get your office signage and your personal name rider to place on the signpost. The simplest way to accomplish this is for you to leave your signage at the listing (leave us directions about where to find it - staked in the yard, on the porch, beside the garage, etc). Sometimes, other arrangements can be made for the signage to be picked up from your office or elsewhere.

How do I pay for the signpost?

You may either pay on-line with a credit card and the PayPal option or you may request that we send you an invoice either by mail or email so that you may send a check or money order.

I have something special that I want to tell you about the order. How do I do that?

You may either enter any special instructions under the "Post Location & Other Information" field on the Order Request Form or you may leave a detailed message at 802-8748. If you wish to speak directly with us, please leave a request for a call back and someone will contact you as promptly as possible.

I have placed my request for an installation. When will my sign go up?

Signs are installed within two business days of your order. (We do not consider Saturday or Sunday as "business days," although our installers do occasionally place signs on the weekends). If your listing is outside of our normal service area, the two business day guarantee may not apply. When we foresee that the installation will take more than two days from the time you have ordered it, we will notify you by phone.

I have a new listing. How can I be sure that the signpost is up in time for the Sunday Open House?

Please be sure to place an order by noon on Thursday for a post installation in anticipation of a Sunday Open House.

Is there any reason that my signpost would not go up within two days?

Almost all of the orders we receive are completed within two days. Many orders are competed the same day they are placed, and more than 75% of orders are completed one day following the order. At the beginning and end of each month, orders are more likely to take two full days to be completed. Delays beyond the two day guarantee can occasionally occur when we receive incomplete information or when an order is outside of our regular service area. Also, severe weather can impact service.

I want to know when the signpost has been installed. Is this possible?

You may indicate on the Order Request Form or in your voice message that you would like notification once the order has been completed. We will then contact you by phone or email when the signpost has been installed.

There's a particular place in the yard or lot where the property owner wants the signpost to go (because of visibility issues, an underground cable, a flower bed, etc.) May I schedule a time to meet you at the property to show you where to place the post?

Because our service persons are allowed to construct their own routes based on the installations and removals assigned to them each day, it is not possible to meet our customers at the site at a particular time. We recommend that you place a marker (a stake, a directional sign, etc) at the property and then be sure to let us know what to look for when we arrive at the property.

The property has sold. How do I get the signpost removed?

You may either complete the Order Request Form or leave a message at 802-8748 indicating that you need the signpost removed. Please keep in mind that the same two business day guarantee applies. We recommend discussing with the new buyers when you plan to schedule the signpost to be removed, in order to avoid their removing the signpost and placing it in the backyard or garage. Due to liability concerns, our service persons are instructed not to enter garages, basements or backyards.

What happens if I forget to request that the signpost be removed following the closing or listing expiration?

Because the $45 fee is for the rental of the signpost, we will charge a $45 fee for all signposts that are not recovered.

What happens to my riders when you remove the signpost?

There are two options. We can remove your signage with the post and place your signage into our inventory so that it will be available for your next listing and signpost. We can also leave your signage at the property so that you can pick it up. When requesting that the signpost be removed, if you do not specify otherwise, our service persons will take the signage with them.

The signpost was stolen or damaged and I need it re-installed. Is there a charge for that?

No, any service requests due to vandalism, car damage, weather or other causes are included in the initial $45.

I need to keep track of my marketing expenses for tax purposes. How can you help me with that?

We provide a Year-End Statement that reflects all the signposts you have ordered and all the payments made during the calendar year. We make every attempt to have the Year-End Statements mailed out to all our clients by the end of January.

Are you approved to place signposts in Greystone?

Yes, we can place signposts in Geystone with the approved "Greystone Grey" signage.

Are there communities that do not allow large signposts?

Due to covenant restrictions we are not allowed to place signposts in Riverchase. Lake Cyrus requires that real estate agents use a Lake Cyrus installer to place their signage. Oftentimes, condominiums may have rules and covenants prohibiting the use of large signposts. If you have a question about whether a signpost can be placed at the listing, please check with the Home Owners Board or refer to the covenants and restrictions for that community.

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